Our approach to public involvement

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Involving patients, families and carers in the development of healthcare services helps ensure that we commission the right services to meet the needs of local people.

When changes to health services are proposed, we are therefore careful to arrange appropriate public and patient involvement activities from all sections of the community.

Cover for Public and Patient Involvement Strategy 2016-2019

Public and Patient Involvement Strategy 2016-2019

The strategy provides an overview for staff and the public about how the CCG will improve the services we commission and provide by involving people at every stage of the commissioning cycle.

Improving the Patient Experience Forum (IPEF)

The IPEF is a sub-committee of the Governing Body. It helps to make sure that the CCG is fulfilling its duties around patient and public involvement, equality and diversity.

The forum is chaired by the lay member of the CCG Governing Body responsible for patient and public involvement and equalities. It also includes representatives from the South Gloucestershire Council, Healthwatch, The Care Forum, plus other local stakeholders.

How you can get involved

Your views are at the heart of every commissioning decision we make and help us to evaluate health services effectively.

The CCG gathers feedback from the public through various engagement opportunities, including public events, questionnaires and consultations.

Your feedback helps to ensure we make the right decisions when commissioning new services or improving access to existing services.

Current engagements

Reimbursement - Enabling Patient and Public Involvement

The CCG is committed to working together with patients and the public to improve the health of people living in South Gloucestershire.  For effective involvement, people need to feel supported, and for their contribution to be valued. 

In valuing the contribution of stakeholders, the CCG recognises that it needs to remove the financial barriers that can prevent participation.  Patients and public should not be out of pocket as a result of their involvement with the CCG so reasonable expenses will be reimbursed. 

Reimbursement is made for patient and public stakeholders who have been invited to attend an engagement event or meeting relating to a specific project or work stream being delivered by the CCG. 

This could include work being undertaken at any stage of the commissioning cycle, including planning strategies, considering service changes, or providing input to procurement processes. 

Where reimbursement is available the eligibility and entitlement will be made clear to stakeholders at the point at which they are invited to attend. Please see below our Reimbursement Policy and schedule of rates.

Cover for Reimbursement Policy

Reimbursement Policy

This document details South Gloucestershire CCG's reimbursement policy enabling patient and public involvement.

Cover for Schedule of Reimbursement Rates

Schedule of Reimbursement Rates

Reimbursement is made for patient and public stakeholders who have been invited to attend an engagement event or meeting relating to a specific project or work stream being delivered by the CCG.

Other ways to get involved:

Queries, comments or complaints

If you have a query, concern or compliment about the healthcare services you use, you're welcome to contact our free, confidential Patient Advice and Liaison Service (PALS).


To make a formal complaint or provide feedback, go to Contact us.

Join our mailing list

Join our mailing list to receive quarterly newsletters with all the latest news from South Gloucestershire CCG including up-and-coming consultations, questionnaires and local events.

Join our mailing list

Follow us on Twitter

Follow @SGlosCCG for up-to-date news of public consultations and ways of getting involved.

Attend a Governing Body meeting

You're welcome to attend and ask questions at our Governing Body meetings.

Governing Body Meetings

Join Healthwatch

Join the new consumer and patient champion for local health and social care, Healthwatch, to ensure your voice is heard. Visit the Healthwatch South Gloucestershire website to find out more, or call 01454 543 402.

People in Health West of England (PHWE)

This is a new initiative promoting innovative and effective public involvement in research and evidence-based service improvement.

People in Health West of England promotes public involvement amongst professionals and members of the public through invovlement opportunities, training, events and news.