Our approach to public involvement

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Involving patients, families and carers in the development of healthcare services helps ensure that we commission the right services to meet the needs of local people.

When changes to health services are proposed, we are therefore careful to arrange appropriate public and patient involvement activities from all sections of the community.

Cover for Patient and Public Involvement Strategy 2016-2019

Patient and Public Involvement Strategy 2016-2019

How South Gloucestershire CCG will improve the services it commissions and provides by involving people at every stage of the commissioning cycle.

Improving the Patient Experience Forum (IPEF)

The IPEF is a sub-committee of the Governing Body. It helps to make sure that the CCG is fulfilling its duties around patient and public involvement, equality and diversity.

The forum is chaired by the lay member of the CCG Governing Body responsible for patient and public involvement and equalities. It also includes representatives from the South Gloucestershire Council, Healthwatch, The Care Forum, plus other local stakeholders.

How you can get involved

Your views are at the heart of every commissioning decision we make and help us to evaluate health services effectively.

The CCG gathers feedback from the public through various engagement opportunities, including public events, questionnaires and consultations.

Your feedback helps to ensure we make the right decisions when commissioning new services or improving access to existing services.

Current engagements

Other ways to get involved:

Queries, comments or complaints

If you have a query, concern or compliment about the healthcare services you use, you're welcome to contact our free, confidential Patient Advice and Liaison Service (PALS).


To make a formal complaint or provide feedback, go to Contact us and use the online form or contact details provided.

Join our mailing list

Join our mailing list to receive quarterly newsletters with all the latest news from South Gloucestershire CCG including up-and-coming consultations, questionnaires and local events.

Join our mailing list

Follow us on Twitter

Follow @SGlosCCG for up-to-date news of public consultations and ways of getting involved.

Attend a Governing Body meeting

You're welcome to attend and ask questions at our Governing Body meetings.

Governing Body Meetings

Join Healthwatch

Join the new consumer and patient champion for local health and social care, Healthwatch, to ensure your voice is heard. Visit the Healthwatch South Gloucestershire website to find out more, or call 01454 543 402.

Healthwatch South Gloucestershire

People in Health West of England (PHWE)

This is a new initiative promoting innovative and effective public involvement in research and evidence-based service improvement.

People in Health West of England promotes public involvement amongst professionals and members of the public through invovlement opportunities, training, events and news.